All items offered on Family Panda are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality! We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.
PROCESSING & SHIPPING POLICY
To estimate when you can expect your order, kindly consider these factors when calculating the Estimated Delivery Date applied in Regular seasons:
- Order Processing:
+ After your payment is authorized and verified, we will start processing your order and this process often takes 1 – 6 business days depending on which product you purchase.
- Transit Time:
+ After the production is completed, your order will be shipped out and it will take a few more business days to arrive at your address. The estimated shipping time is listed below for each shipping method.
|Standard Shipping||Express Shipping (excluding Sunday)|
|2D Apparel||2 - 4 business days||5 - 7 business days||3 - 4 days||5 - 10 business days|
|Mug||1 - 3 business days||5 - 6 business days||3 - 4 days||5 - 10 business days|
|Fleece Blanket||1 - 3 business days||5 - 7 business days||3 - 4 days||5 - 10 business days|
|Canvas||4 - 5 business days||5 - 7 business days||3 - 4 days||5 - 10 business days|
|Poster||2 - 5 business days||5 - 7 business days||3 - 4 days||5 - 10 business days|
|Pillow||5 - 6 business days||5 - 7 business days||3 - 4 days||5 - 10 business days|
|Baby Bodysuit||3 - 4 business days||4 - 6 business days||3 - 4 days||5 - 10 business days|
|Ceramic Ornament||3 business days||4 - 7 business days||3 - 4 days||1 - 4 weeks|
|Necklace||2 - 5 business days||4 - 5 business days||Unavailable||5 - 10 business days|
|Acrylic, MDF Ornament||3 business days||8 - 11 business days||Unavailable||3 - 4 weeks|
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5 - 7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, and your order falls into one of these cases, please contact our support team for further assistance:
- Your US domestic order with Standard shipping is still in transit after 10 business days from the shipped date.
- Your US domestic order with Express shipping is still in transit after 06 business days from the shipped date or tracking does not update after 06 business days.
- Your International order is still in transit after 4 weeks from the shipped date.
For International Orders
Import duties and taxes for shipments may be due upon arrival in the destination country by the receiver. Shipments can be held up in customs to check that the contents of the package and the value of the goods were declared accurately.
In general, customers are responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
It depends on the destination country that the receiver would receive an announcement via letter, email, call from Customs or courier services. The payment value depends on the total value of the package and varies by country.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.